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Crystal Squid Support

Helping you to play games since 2003!


Enabling the Java Plugin in IE

Support Home > Online Game Help > I just get a blank screen / I can't run the games > Enabling the Java Plugin in IE

Java can become disabled in your broswer (maybe after a Windows update or other update), so here is how to check:

Please make sure you have checked your System Settings and Browser Settings first!

Internet Explorer users only:

Internet Explorer -> Tools ->Internet Options

Click on the Tools option...

... and select Internet Options

Tools -> Internet Options -> Programs -> Manage add-ons

Now click on the Programs tab...

...and click the button marked Manage add-ons...

Tools -> Internet Options -> Programs -> Manage add-ons

...and the Manage Add-ons window will now open.

First you have to click on the heading marked Publisher. This will sort everything based on who supplied the plugin.

The Java add-ons are all published by Sun Microsystems, Inc. so scroll down the list until you find these.

For each Java add-on in the list, select the add-on and make sure that the addon is Enabled

If any are disabled, then this was causing the games not to work, so simply click the button marked Enable at the bottom

If the games still do not work...

  • 1: Sometimes the Javatm VM can become confused. Restart your PC and try again.
  • 2: The Java installation may have become corrupted. You will need to make a Clean Install of Java
  • 3: Your firewall software may be blocking Java from downloading the game. Check the website for your firewall software for details of how to configure your firewall to allow Java to access the internet.
  • 4: Finally, check the Java Help Center - Installing Java
Back to the general 'blank screen' problems...

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